Call center agents have one of the most stressful jobs on the planet. Sure, they aren’t the President of the United States or a general in the army, yet handling customer issues can really take its toll on a person physically and psychologically.
Why is the job so stressful? If you boil it down to its essence, an agent’s job is to listen as customers complain and then use their problem solving skills to figure out how to best help those customers. And it’s not just one problem, but rather many problems back-to-back for an agent’s entire shift. Didn’t you get exhausted just reading that paragraph?
Call centers have a high agent turnover rate because the position, under certain circumstances, sets the stage for burnout. The greatest contributors to service agent burnout include:
- Bad Management
- Little or No Proper Training
- Lack of Tools and Resources
- Not Enough Recognition
- Tedious Work
Even the best, most employee friendly call centers are going to have higher turnover rates than other businesses. Yet, there are ways you can help your service agents put a damper on their stress levels. Here’s how we combat some of the biggest stressors of our call center agents.Read More