I have extolled the virtues of businesses providing customers with an multi-channel or omni-channel experience by providing social customer service. Your customers are on social media. You need to be there, too. In addition to engaging with your customers, you can connect with thought leaders within your industry.Read More
All posts by Stephanie Jones
Many articles are overwrought with generalizations about the largest generation in history and these characteristics are rarely positive: they want more success without working for it; they are selfish; they are lazy; they always stare at their phones; they never want to own a home and only want to rent. Poor millennials. They need to be cut some slack.
After all, the older segment of this generation has faced some of the greatest economic struggles. While they are the most educated generation, millennials are saddled with copious amounts of debt from student loans and the jobs they’re qualified for are scarce.Read More
What it does take is some serious focus and determination. A great customer experience isn’t automated. A business owner has to choose to create service that delights; it’s something you have to strive for it, and then build an action plan.
Though it doesn’t take a doctorate to understand the definition of good service, there are soft skills and personality traits that make some people better equipped to serve customers. Do you think you’re a customer service whiz?
We can tell you how good you are at customer service based on the GIFs you choose. Ready to find out if you’ve got what it takes? Get started below!
Love your results? Share them on Facebook and tag us in your post!Read More
All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business. With revenue, and sales, and…dare we say it? Customers.
This is amazing, brilliant, everything you ever wanted – except for one problem. You don’t have the time to deal with all those customer calls on top of your other responsibilities as a business owner.
No need to panic; this is why the universe invented live receptionists. The right answering service can make a bigger difference in yours – and your customers’ – day-to-day life than you might think. Let’s take a look at the three major reasons you should be considering working with a live receptionist service.Read More
The life of a real estate investor is kind of like a tornado. The moment they wake up, they turn into a whirling dervish, collecting tasks that crop up in their path and spitting them out in their wake.
When you have so many things coming at you at once, it can be hard to manage what needs to be done and what has already been accomplished. From missed phone calls to managing your marketing to updating contracts, there is a lot for an investor to manage.
You are one, single person trying to make it in the world of real estate investing. You will never be perfect. But there are tools you can use to manage your tasks so nothing slips through the cracks. There is nothing more detrimental to an investor than a lost opportunity – especially a lucrative one.
Here are some tools that can help all real estate investors stay on top of their game and always in front of the next big deal.Read More
With all of its success, your online business is far from perfection. You have an inbox loaded with customer emails, unanswered questions on your social media pages, and no phone for customers to call when they have an issue. It sounds like you could use some help.
Your customers love your t-shirts – that’s true. But providing a great experience for them is the one thing that will ultimately determine your staying power.
No one wants to make their customers cry out of frustration, anger or sadness. We want them to cry tears of joy because the service is beyond exceptional. Here are a few ways your online business can create an an experience that makes them well up from happiness.Read More
Horror movies can be abhorrent, spine-chilling and downright gross. Statistics on bad customer service can conjure up similar feelings; unlike a movie, these statistics have very real implications for businesses of all sizes, and they don’t end after 2 hours of white-knuckling an armrest and spilling popcorn.
Feel like you need to scream? Go ahead. It’s about to get even scarier.Read More
Your business is really doing some serious harm with its poor customer service. Not only are you freaking out these cats, but you’re doing phenomenal damage to your bottom line and driving away your customers all the while.
Unfortunately, you aren’t alone: U.S. brands are losing approximately $41 billion each year due to poor customer service.
We know you don’t want to keep these cats on the skids forever. Here are 10 horrifying customer service traits you need to start avoiding today to make your customers (and these cats) so much happier.Read More
It’s the zombie apocalypse in the world of customer service.
Your customer is in a dark room, her heart racing and body trembling. A cold sweat drips from her brow. Her fists clench tightly to the phone. Frightened of what she might find on the other end of the line, she bravely dials the number. One ring, another and then the phone picks up.
“Hello! Thank you for calling Acme No Service Company. Press 1 for English; Press 2 for Spanish; Press 3 for Martian; Press a combination of your birth date and social security numbers to reach our next menu…”
She screams out, but no one is around to hear her. She’s just been attacked by zombie customer service.
Increasingly, companies are using automated services to interact with their customers. From phone answering to social media, engagement with a company’s customers is becoming less of a priority. While this can save a company time and money, it’s incensing for a customer who would prefer to speak to a live person.
You need an antidote to avoid becoming a drooling, leg dragging customer service zombie. Here’s how to create an engaging customer experience – big or small budgets alike.Read More
Twitter is one of the greatest business tools on the planet. Not only can you use the social network to connect with your customers, provide support and generate leads, but you can also find in depth information and discussions on almost any industry. There is no shortage of helpful content.
Keeping industry secrets close to the vest is so antiquated. Social media has created a world where people can connect with industry thought leaders in an intimate way; Twitter makes it easy to get influencer insights on the latest trends and even ask questions without paying for the fancy conventions.
Here are our top 10 favorite customer service influencers you should be following on Twitter.Read More