Customer service and experience expert, Shep Hyken, is doling out tons of actionable (and free) advice right on Twitter.
I’ll admit that when I accepted my position at PATLive, I knew very little about customer service. Beyond the niceties that are practically baked-into my southern upbringing, I had never really considered service as anything beyond thanking the customer as you hand them their fries.
With a whole blog and social media accounts to manage, I needed inspiration (and tons of research) to get my creative juices flowing.
That’s when I stumbled onto Shep Hyken’s Twitter account. And the NYT Best-Selling Author did not disappoint.
The content he writes is astute and helpful–the kind of content you can actually use and apply to your business. He has a slough of quality content right at the touch of your fingertips: guest blogs, videos, podcast episodes, DVDs, an app, plus a handful of books.
In addition to his content, he’s incredibly engaging on social media. Go ahead and ask him for advice! He will chime in with some sage words. Want to know where to get the best toasted raviolis in St. Louis? Ask him! He’s local. He’ll tell you.
I’m no business owner–it’s true. But I am writer who focuses on customer service and experience, and Shep has taught me a lot about the industry.
Ready to see what all the hype is about? Here are five valuable lessons I learned while following Shep Hyken on Twitter.