A Guide to Hiring a Small Business Answering Service
If you’re reading this, there’s a solid chance that you’re considering hiring an answering…
6 Ways to Leverage PATLive’s Web & Mobile Apps for Your Business
At PATLive, we’re all about helping businesses save time and provide great customer service,…
PATLive Serves as an Extension of Your Team with New Web and Mobile Apps
PATLive’s team of U.S. virtual receptionists answer calls 24/7/365 for thousands of businesses nationwide, offering a wide…
5 Creative Ways to Show Your Customers You Care
When large corporations make a sale, that’s it; a sale happens, a customer is…
4 Unexpected Ways a Virtual Receptionist Helps Your Business
There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar…
5 Ways to Protect Your Business From Robocalls
An enormous volume of incoming calls is just part of the deal when you’re…
8 Marketing Tips to Promote Your Small Business
Marketing is essential if you want to attract new clients, make sales, and scale…
The Future of Customer Service
Customer service standards have shifted dramatically over the past decade, thanks to a combination…
eBook: How Technology is Changing Customer Service
Customer service today looks vastly different than it did even ten years ago. Ten…
Seasonal Call Answering Service: Boost Your Holiday Business
If you’re like many businesses, you can expect to have a significant uptick in…
Small Businesses Tips: How to Generate Leads
We’re just a few weeks from 2021, which means small business owners are knee-deep…
7 Easy Ways to Stand Out From the Competition
The far-reaching potential of the internet has made it more difficult than ever for…
Top Customer Experience Statistics of 2020
Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…
Customer Service Week: Celebrating While Working Remotely
Customer Service Week is the first full week of October, and it’s all about…
How To Choose an Inbound Call Center Solution
Congratulations! The day is here when you’re getting so many calls that it’s interrupting…
5 Great Customer Experience Tips from the Pros
The importance of a business providing a great customer experience is nothing new. In…