If you’re reading this, there’s a solid chance that you’re considering hiring an answering…

At PATLive, we’re all about helping businesses save time and provide great customer service,…

PATLive’s team of U.S. virtual receptionists answer calls 24/7/365 for thousands of businesses nationwide, offering a wide…

When large corporations make a sale, that’s it; a sale happens, a customer is…

There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar…

An enormous volume of incoming calls is just part of the deal when you’re…

Marketing is essential if you want to attract new clients, make sales, and scale…

Customer service standards have shifted dramatically over the past decade, thanks to a combination…

Customer service today looks vastly different than it did even ten years ago. Ten…

If you’re like many businesses, you can expect to have a significant uptick in…

We’re just a few weeks from 2021, which means small business owners are knee-deep…

The far-reaching potential of the internet has made it more difficult than ever for…

Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…

Customer Service Week is the first full week of October, and it’s all about…

Congratulations! The day is here when you’re getting so many calls that it’s interrupting…

The importance of a business providing a great customer experience is nothing new. In…