It takes a special type of person to offer exceptional customer service. At PATLive, taking care of our customers and callers is our number one priority. Not only do we want to give our customers top notch service, but we are trusted to provide that amazing customer service for other companies with our live answer services.
Our agents constantly maintain a positive disposition regardless of the challenges that sometimes arise as a customer service representative. Since we know this job can’t be done by just anyone, PATLive likes to recognize agents on a monthly basis through our Star of the Month Program. We nominate agents who consistently go above and beyond to service our customers. This month, our Star is Kenniese Franklin. We interviewed Kenniese to try and get the answers to that burning question: what makes someone a great customer service rep?Read More