Businesses without a receptionist face an uphill battle in customer service. Yet hiring a full-time secretary doesn't always make financial sense for smaller companies.
Thanks to our virtual assistant services, you can have the best of both worlds. Our live receptionists will supply your customers with attentive and friendly service – at a price small businesses can afford.
When your customers reach our receptionists – you can choose to forward your current number or use a new number we provide you with – they will encounter knowledgeable representatives that understand your company and customer needs.
On top of that our receptionists do more than simply answer calls and forward customers to you. We can also:
- Take messages - We let callers know when you're available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
- Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call to you. We perform both warm and cold transfers.
- Order entry - Our receptionist can take orders right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments - When we know your schedule, we can take extra burden off you by actually setting an appointment schedule. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.
Our receptionists will also get to know your business as if they were a full-time member of your staff. We help ensure this by working with you to create a script they use when answering calls to your business.
You can also rest assured that we hire only friendly people here in the United States and provide weeks of training including classroom study, practice calls, and tests so that our team is ready to represent your business.
Please visit our solutions page to learn more about PATLive's virtual assistant services.
