Virtual Answering Service

If you're searching for a cost-effective alternative to a full-time assistant, PATLive's virtual answering service can provide the help you need.

Our Hosted Receptionist service acts as a virtual assistant, ready to offer your callers a new level of customer service through live telephone answering.

You can use our phone number or forward your calls to us.

Use our number
We provide you with a toll-free or local number that connects directly to our live receptionists. If you plan to have us answer all of your calls, use this number as your primary telephone listing on ads, marketing materials and your website.

Call forwarding
To forward calls from your existing phone number, local phone companies generally offer two options. We still provide you with a local or toll-free number, and you forward your existing phone number to the new number we provide.

• Busy, or no answer forwarding - Most service providers allow a call to be forwarded if your line is busy or not answered in a set number of rings. This is ideal for businesses who are not available 24 hours a day and don't want to leave unanswered calls to a machine.
• Manual call forward - Set a manual call forward on your phone at any time. This presents a flexible option for those who only need calls answered occasionally or on a changing schedule.

Features & Pricing

Our receptionists get to know you and your business in order to best serve your customers. We work with you to design a script that we use to answer your calls.

More information about our receptionists:

• The right people - We hire only friendly people here in the United States as our receptionists. All of our employees must pass a series of interviews, tests, and background checks.
• Highly trained - Our receptionists endure weeks of training that is administered by our own highly trained, in-house team. It includes classroom study, practice calls, and tests.
• Employing a friendly and professional manner - Our goal is to treat your customers the way we would want to be treated ourselves. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

While having a live person that can speak with customers makes a huge difference, it is not the only key to a successful business call. Here are additional services we can provide to your callers:

• Take messages - Our receptionists take down basic information such as the callers' name, number, and best time to reach them. We then assure them that you will get back to them shortly.
• Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
• Order entry - Our receptionist can take orders from your customers right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments - Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can handle all of your appointment needs.

Features & Pricing