Telephone Answering Service

If you've lost business calls or even customers because your office doesn't have a live receptionist, then PATLive's telephone answering service is here to help. Our Hosted Receptionist service will direct your business calls to our attentive representatives who are ready to assist your customers and your business.

With PATLive's answering service, you have two options: you may use our direct number, or you can forward your current number directly to us.

Use our number
We provide your business with a toll-free or local number. This is optimal if you plan to have our live receptionist service answer all of your calls.

Call forwarding
There are generally two types of call forwarding available to you. These must be set up through your local phone company, however, we still provide you with a local or toll-free number, and you forward your existing phone number to the new number provided.

• Busy, or no answer forwarding - If your line is busy, or if you do not answer in a certain number of rings, the call is forwarded to the local or toll-free number we provide. This is perfect for businesses that need us to answer their calls whenever they are not available.
• Manual call forward - Most service providers allow you to set a manual call forward on your phone at anytime. This works best if you want the flexibility to have us only answer calls occasionally, on a changing schedule.

Features & Pricing

Rest assured that our receptionists will get to know your business just like a member of your own staff. PATLive works together with you to create a script that we use to answer all calls to your business.

We also ensure the best service possible by:

• Hiring the right people - We choose friendly people here in the United States. All of our receptionists must pass interviews, tests, and background checks.
• Training at high levels - We feature a rigorous training program that is administered by our in-house training team. It includes weeks of classroom study, practice calls, and tests.
• Being friendly and helpful - We connect with your callers. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

You already know how big of a difference any live receptionist can make, but we go beyond just answering phones. We can also:

• Take messages - We let callers know when you're available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
• Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call to you. We perform both warm and cold transfers.
• Order entry - Our receptionist can take orders right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments - When we know your schedule, we can take extra burden off you by actually setting an appointment schedule. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

Features & Pricing