Auto Shop Receptionist Answering Script - Live Answering Services | PATLive

Customized calling scripts built for your business.

Call Flow

Call Flow

Joe’s Auto Repair

Customer Since 2015

Joe’s Auto Repair is a full service shop that receives calls for mostly appointments and status updates on repairs. PATLive’s agents schedule appointments and transfer status update callers to Joe’s direct line during business hours or take messages outside of business hours.

Car Care Auto Parts

Customer Since 2011

Car Care Auto Parts forwards their calls 24/7 to PATLive. Our receptionists have access to the company website to view parts currently in stock for phone orders or in-store purchases. They also provide directions and answers to any questions.

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent: Thank you for calling Joe’s Auto Repair, how may I assist you?
Caller: Yes, I’d like to get an update on my repair.
Agent: May I have your name and contact number please?
Caller: Yes, it’s Sherry Robertson and my number is 305-667-9890.
Agent: Thank you Ms. Robertson. Unfortunately, the shop is closed for the day. I will take a message for the mechanic to call you first thing in the morning with an update. Is there anything else I can assist you with today?
Caller: No, thank you.
Agent: Thank you for calling Joe’s Auto Repair Ms. Robertson. Have a great day.
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script
Agent: Thank you for calling Car Care Auto. How can I help you?
Caller: Oh yes, hi. I was wondering whether you supplied parts for a 2003 Saturn Ion.
Agent: Sure, I can definitely pull up that information. So which part are you looking to replace?
Caller: Actually, I was hoping to replace the windshield wipers, the bumper, and the front, right headlight.
Agent: We have the windshield wipers and front, right headlight available both online and in-store. We can special order the bumper for you and have it delivered to our store for pickup. Usually it takes about five business days for delivery. To have the bumper replaced, you have to take it to any local auto paint shop to match the car’s current paint and have them install it.
Caller: Oh, OK. That sounds awesome. Where are guys located again?
Agent: We’re at 2124 Lakeland Avenue South, right across from the Walgreens in the plaza.
Caller: Yeah, I remember that place. What are your hours today?
Agent: We’re open 9 a.m.-5 p.m. Monday through Friday and Saturdays from 11 a.m.-4 p.m.
Caller: Perfect. I’ll see you guys at around noon today to pick up the wipers and headlight. Thanks for your help!
Agent: You’re welcome, sir. I’ll take a message for you and ask them to have your order waiting behind the counter What name should I put on the message?
Caller: Oh, my name is Phillip Price.
Agent: Thanks, Mr. Price. If we need to call for whatever reason, what number can we call you on?
Caller: It’s 203-576-3836.
Agent: Awesome. Thank you for calling Car Care Auto Parts. See you soon!
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed

Dynamic Scripting Features

Skill-based routing

Skill-based
routing

Call flow branching logic

Call flow
branching logic

Rule-based lead delivery

Rule-based
lead delivery

3rd party services integration

3rd party services
integration

Multi-format data collection

Multi-format
data collection

Directory services & call transfers

Directory services
& call transfers

Multi-language options

Multi-language
options