If you're searching for a way to streamline your business while ensuring your customers receive the best service available, PATLive's receptionist service is the perfect choice.
Thanks to our live receptionists, you can give your customers the same kind of attentive, knowledgeable and friendly service that they would receive from a full-time secretary – at a substantially lower cost to your business.
And when our receptionists answer your phones, they don't simply take a phone call and forward it on to you. Our representatives can also:
- Take messages - We let callers know when you're available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
- Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call to you. We perform both warm and cold transfers.
- Order entry - Our receptionist can take orders right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments - When we know your schedule, we can take extra burden off you by actually setting an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.
Our receptionists will also get to know your business as if they were a full-time member of your staff. We help ensure this by working with you to create a script they use when answering calls to your business.
You can also rest assured that we hire only friendly people here in the United States and require that they pass our rigorous training program, administered by our in-house training team.
Please visit our Solutions page to learn more about PATLive services.
