Telephone answering service uses online appointment-scheduling software to help small businesses.
Tallahassee, FL – December 9, 2008 – PATLive, a provider of live telephone answering services, today announced that it now offers appointment scheduling with Appointment-plus, Microsoft’s recommendation for online appointment scheduling software.
When a PATLive live receptionist answers a call for a small business customer that uses Appointment-plus, the receptionist is linked to the customer’s Appointment-plus calendar. The receptionist can add, change or delete appointments for the customer. According to PATLive VP of Sales & Marketing Victor D’Aurio, Appointment-plus makes everything easy and affordable. “Our customers are small businesses so it has to have a sensitive price point. It also needs to offer a lot of options without getting complicated.”
Small businesses subscribe to PATLive’s service to avoid the expense of a full-time receptionist or to make sure their business phone gets answered by a live receptionist even during non-business hours. The service works best when the receptionist can follow a simple script or set of tasks when answering the phone. The receptionists are trained to provide excellent customer service and they are available 24 hours a day. “Appointment-plus is the only scheduling software we work with,” said D’Aurio. “We get great support from Appointment-plus and this helps us deliver great service to our customers. And great service is the key to our success.”
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About PATLive
PATLive, headquartered in Tallahassee, FL, is a provider of hosted phone numbers, voice mail, auto-attendants, Internet fax accounts, live receptionists and other telephone answering services. PATLive’s services are easily configured to meet the needs of different individuals within a business. Automated systems deliver the latest technology while live services answer 90% of calls within 20 seconds. PATLive’s live receptionists and customer care representatives are available 24-hours a day. More information is available at www.patlive.com.
Editors Note: The correct usage of the PATLive name combines upper and lower case as shown.
PATLive and Call Tracker are registered trademarks of ATG Technologies, Inc. Any other trademarks mentioned are the property of their respective owners.
PATLive contact:
Doug Wussler
President & CEO
Phone: 800.775.7790 x233
Email: doug.wussler@patlive.com
