Successful collaboration means that victims of hurricane got the help they needed.
Tallahassee, FL - November 15, 2005 – PATLive, a provider of automated and live phone call management services, announced today that it helped more than 20,000 callers during the first week after Hurricane Wilma made landfall in Florida.
In the aftermath of Hurricane Wilma, the Department of Children and Families’ (DCF) call center was overwhelmed by callers seeking assistance. The callers were getting busy signals or holding for such long periods to speak with an agent that they would hang up and call again. DCF turned to EMBARQ for assistance and they enlisted PATLive to help answer the calls.
Working with EMBARQ and DCF, PATLive expanded the capacity of DCF’s phone network, added emergency information, and set up a live receptionist service to help DCF field its higher call volume. Within a few days of Hurricane Wilma, live receptionists were meeting the needs of DCF’s callers in both English and Spanish.
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About PATLive
PATLive, headquartered in Tallahassee, FL, is a provider of hosted phone numbers, voice mail, auto-attendants, Internet fax accounts, live receptionists and other telephone answering services. PATLive’s services are easily configured to meet the needs of different individuals within a business. Automated systems deliver the latest technology while live services answer 90% of calls within 20 seconds. PATLive’s live receptionists and customer care representatives are available 24-hours a day. More information is available at www.patlive.com.
Editors Note: The correct usage of the PATLive name combines upper and lower case as shown.
PATLive is a registered trademark of ATG Technologies, Inc. Any other trademarks mentioned are the property of their respective owners.
