Have patients complained about long hold times or trouble reaching a live person quickly at your practice? Efficiently managing patient requests and scheduling appointments often plays as much of a role in patient satisfaction as the delivery of quality medical services.
If hiring more support staff isn’t possible, or for those times when internal staff isn’t available, PATLive has the solution. Our medical answering service allows you to support patient needs—without the related human resource costs—and provide peace of mind knowing that:
- Patient support is available 24/7/365 from friendly, U.S.-based receptionists.
- All receptionists are formally trained to schedule appointments and answer calls in compliance with HIPAA privacy rules.
- The process is completely tailored to your demands—whether you need us to field calls for on-call physicians, relay calls to various specialists, or schedule appointments. Working in the industry since 1990, we realize that protocols vary, so we maintain a flexible framework to deliver completely customized solutions that suit your practice’s needs.
It is possible to boost patient satisfaction while increasing profitability. Call us today at 1.800.600.1420 and learn how we can help you with our medical answering service.
Features & Pricing
