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1. Customers Call | 2. Receptionist Answers | 3. Actions Taken

Live Receptionist

A live receptionist can be the difference in creating a customer for life or losing them to a competitor. When someone calls your business they want to talk to a real person who can understand them and send them to the right place in the quickest manner.

1: Customers Call

We know how important your customers are, so we are available for you whenever you need a live receptionist. Use our phone number or forward your calls to us

Use our number
We provide businesses with a toll-free or local number. This number may be used on your marketing materials or website, and calls to your business will be directed to us. This is the best option if you plan to have our live receptionist service answer all of your calls.

Call forwarding
There are two types of call forwarding to chose from. You must set them up through your local phone company, but we still provide you with a local or toll-free number. You then forward your existing phone number to the new number provided.

  • Busy, or no answer forwarding - Most service providers allow you to forward to your local or toll-free number in the event that your line is busy or not answered within a set number of rings. This option is ideal for businesses that need us to answer their calls whenever they are not available and want to have an automated process in place.
  • Manual call forward - Most service providers allow you to set a manual call forward on your phone at anytime. This is optimal if you need the flexibility to have us only answer calls occasionally.
2: Receptionist Answers

We work with our clients, designing a script that our receptionists will use to answer your calls. We get to know you and your business in order to fit your specific needs.

More information about our live answering service:

  • The right people - We choose friendly people here in the United States. And all of our receptionists pass a series of interviews, tests, and background checks.
  • Training is key - We require that all receptionists pass through a rigorous training program, administered by our training team. It includes weeks of classroom study, practice calls, and tests.
  • Friendly & professional - We treat your callers the way we would want to be treated. It's is as simple, and effective, as that.

On the right side of this page, you will find a demo video and some sample scripts for reference.

3: Actions Taken

While just having a live person answering the phone can make all the difference, we don't stop there in providing great live answering service. Here are some of the things we can do to help your customers:

  • Take messages - When you're not available, we tell callers that you will get back to them shortly. Our receptionists will collect basic information such as the callers' name, number, and best time to reach them.
  • Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer them to you.
  • Order entry - Our receptionists can take orders right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
  • Schedule appointments - Let us know your schedule, and we can take appointments for you. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

How It Works

Watch this video to learn more about Live Receptionist. Play Video

Sample Scripts

Check out these sample call recordings:
Get started now! Download the scripting form and tell us how to answer your calls.

Live Demo

Test the service for free. Provide your contact information and we'll give you access to try these scripts out live.


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