An unanswered call is a missed opportunity to gain new clients or provide service to a current client. Now consider the serious nature of legal matters, and timely response becomes even more important. However, retaining a large administrative staff to handle calls effectively can be a sizeable expense for small firms to shoulder. Regardless of size, the challenge of balancing new client development and ongoing satisfaction with profitability continues to be a struggle.
PATLive offers the ideal solution to improve customer service without adding overhead. Our answering service will act as your law firm receptionist responding promptly to inquiries and support client needs without adding headcount. Our virtual law firm receptionists give you a competitive edge by delivering:
- Client support that is available 24/7/365 from agents based right here in the United States.
- Only receptionists trained on the standard operations of your firm and basic legal terminology will handle your calls. Daily training on updates and new scripts ensure ongoing quality.
- A customized solution for your firm. Serving this industry for 20 + years, we know business practices vary and change daily. We maintain a flexible framework to respond to your changing needs in a timely manner.
- Redundant technology systems that constantly update call data including call recordings (available by request) and records of email message delivery to aid in documenting client communications.
It is possible to reduce overhead, gain new clients, boost overall satisfaction and project a professional image with our law firm receptionists. Call us today at 1.800.775.7790 and learn more about how we can help you.
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