In business, every call is a first impression. By quickly fulfilling callers’ needs and gathering vital information, PATLive's IVR makes every call count. PATLive's Interactive Voice Response System (IVR) generates profit for you by making every call a lasting, positive reflection of your business.
Whether you need to take surveys, gather customer data, set up accounts - or if you simply must collect any kind of information from a large group of people - PATLive's speech-enabled IVR fulfills all of your needs. PATLive's interactive voice response system is ideal for banks, credit card companies, and any organizations that wish to automate and improve customer service.
PATLive can design, build, and provision an IVR that provides the caller with self-service functions such as account balance inquiries, office locations, and other FAQ. We help satisfy up to 50% of callers' needs without having to connect callers to a live person. Other features of our hosted IVR include:
Voice Recognition and Text-To-Speech Functions - PATLive's technology recognizes callers' voices and also allows the option of voice response or key presses for rapid data collection.
Database Access - Callers can get real-time information when PATLive connects to your databases.
Multiple Language Options - Attract a wide range of customers: set prompts and questions in your language of choice.
Detailed Reporting - Customized reports are available to show number of calls received, length of calls, options chosen, and much more.
Fax on Demand - Fax stored documents. You don't need a fax machine - handle all fax interactions through your PATLive IVR System.
Telephony-based Locator Services - Customers can find the nearest office to a zip code.
Voice Broadcasting - Send outbound voice broadcasts for emergencies, appointment reminders, and updates.
PATLive Receptionist - Make PATLive's superior customer service part of your IVR: our Live Receptionist call center is fully integrated with our IVR and can be added on as an option.
Compare the PATLive Custom IVR to our other services.