Call Center System

The call center system offered by PATLive can put your business a step ahead of the competition by ensuring top-notch customer at a fraction of the price of hiring an in-house assistant.

With PATLive’s call center system, a live, knowledgeable and helpful receptionist can answer each and every call to your business. And PATLive offers two options: you may use our direct number, or you can forward your current number directly to us.

Use our number
We provide your business with a toll-free or local number. This is optimal if you plan to have our live receptionist service answer all of your calls.

Call forwarding
There are two types of call forwarding available to you. These must be set up through your local phone company, however, we still provide you with a local or toll-free number, and you forward your existing phone number to the new number provided.

• Busy, or no answer forwarding - If your line is busy, or if you do not answer in a certain number of rings, the call is forwarded to the local or toll-free number we provide. This is perfect for businesses that need us to answer their calls whenever they are not available.
• Manual call forward - Most service providers allow you to set a manual call forward on your phone at anytime. This works best if you want the flexibility to have us only answer calls occasionally, on a changing schedule.

Features & Pricing

Our receptionists get to know your business just like they are a member of your own staff. PATLive works together with you to create a script that we use to answer all calls to your business.

We also ensure the best service possible by:

• Hire the right people - We choose friendly people here in the United States. All of our receptionists must pass interviews, tests, and background checks.
• Training - We feature a rigorous training program that is administered by our in-house training team. It includes weeks of classroom study, practice calls, and tests.
• Being friendly and helpful - We connect with your callers. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

You already know how big of a difference any live receptionist can make, but we go beyond just answering phones. We can also:

• Take messages - We let callers know when you're available, but that you will get back to them shortly. Our receptionists collect information such as the callers' name, number, and best time to reach them.
• Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call to you. We perform both warm and cold transfers.
• Order entry - Our receptionist can take orders right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments - When we know your schedule, we can take extra burden off you by actually setting an appointment schedule. For an extra dollar a day you can use our online appointment scheduling software. This robust software can be used to handle all of your appointment needs.

Features & Pricing