Missing a phone call from a customer or potential customer is frustrating and hazardous to your business. But hiring an assistant may not be practical at this point in time.
So how do you ensure that every call to your business is handled professionally and courteously? Simple – use PATLive's call answering services.
Our Hosted Receptionist service ensures that all calls to your business are answered by live, attentive receptionists that are ready to help your customers in the most efficient manner possible. You can use our phone number or forward your calls to us.
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Our Hosted Receptionist service ensures that all calls to your business are answered by live, attentive receptionists that are ready to help your customers in the most efficient manner possible. You can use our phone number or forward your calls to us.
Use our number
You select a toll-free or local number, provided by us, which connects directly to our live receptionists.
You may also choose different options that will allow you to utilize our services in the optimal manner.
Call forwarding
You can forward your existing phone number to the local or toll-free number that we provide. There are two popular call forwarding options, both which are set up through your local phone company.
- Busy, or no answer forwarding - Your local service provider should allow a call to be forwarded to our local or toll-free number -- in the event that your line is busy or not answered in a set number of rings. This is ideal for businesses who are not available 24 hours a day and don't want to leave unanswered calls to a machine.
- Manual call forward - Set a manual call forward on your phone at any time. This presents a flexible option for those who only need calls answered occasionally or on a changing schedule.
Features & Pricing
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Our employees are highly trained to handle your business' specific needs. We will work with you to design a script that our receptionists use to answer calls. They also get to know you and your business in order to better serve your customers. We ensure this through three methods:
- The right people - We hire only friendly people here in the United States for our reception services. All of our employees must pass a series of interviews, tests, and background checks.
- Highly trained - Our receptionists receive weeks of specialized training that is administered by our own highly trained, in-house team. It includes classroom study, practice calls, and tests.
- Employing a friendly and professional manner - Our goal is to treat your customers the way we would want to be treated ourselves. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call.
On the right side of this page, you will find a demo video and some sample scripts for reference.
Features & Pricing
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While having a live person answer your phone can make a huge difference, it is not the only key to a successful business call. Here are additional duties we can perform to assist your customers.
- Take messages - Our receptionists take down basic information such as the callers' name, number, and best time to reach them. We then assure them that you will get back to them shortly.
- Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
- Order entry - Our receptionist can take orders from your customers right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
- Schedule appointments - Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can handle all of your appointment needs.
Features & Pricing
