PATLive focuses on small businesses, home businesses, and State and Federal government agencies. Over 22,000 clients from the US, Canada, Australia, and Taiwan use PATLive services. Clients include direct sales, network marketers, doctors, financial planners, and real estate investors, just to name a few.
No matter your industry, PATLive has a service that will work for you!
Gorilla GPS is an online supplier of Global Positioning Systems. Customers call the company to place orders or make inquiries about products. Gorilla GPS received more calls than it could handle on its own. Many of these calls occurred after-hours, when staff was unavailable. Gorilla GPS needed to find a 24-hour live-answer solution. See full case study.
Tatum LLC is a consulting firm with more than 500 executive partners and principals scattered across the country. Tatum needed a system to ensure that associates could keep in touch. They also wanted a unified front for their clients. See full case study.
Capelouto Termite and Pest Control has thousands of customers who can potentially renew services; the company needed a way to efficiently and consistently remind customers to schedule pest control services. PATLive's Voice Broadcasting Service allows Capelouto to send multiple messages according to its schedule. See full case study.
The Florida Alliance of Information and Referral Systems (FLAIRS) and its member agencies needed to provide statewide wireless access to their 2-1-1 service. EMBARQ and PATLive's IVR not only met the project's technical requirements, but exceeded clients' expectations by providing several additional benefits.See full case study.
The Florida Department of Children and Families (DCF) received more than 500,000 calls from Florida citizens per month. These calls were directly routed into multiple call centers. Due to the high volume of callers, it was impossible for DCF to have live agents handle every one of these calls. Many callers received busy signals and long hold times. The process was simply not effective. DCF needed to improve the quality of their customer service without increasing costs, and it needed to be done quickly. See full case study.
Mainline Information Systems has hundreds of sales people who are often on the road. If clients or prospects sent them a fax, they were forced to take up someone else’s time by calling the office to see if the fax arrived for them and what it said. See full case study.