Business Answering Service

If you're searching for a comprehensive business answering service then look no further than PATLive.com. Our Hosted Receptionist service is staffed by attentive, helpful receptionists who are ready to provide exceptional customer service to your callers.

You can use our phone number or forward your calls to us.

Use our number
We provide you with a toll-free or local number that connects directly to our live receptionists. If you plan to have us answer all of your calls, use this as your main business number on marketing materials, your website, etc.

Call forwarding
There are two popular call-forwarding options that are available, no answer forwarding and manual call forwarding. Both of these options must be set up through your local phone company. We still provide you with a local or toll-free number, and you forward your existing phone number to the new number we provide.

• Busy, or no answer forwarding - Most local service providers allow calls to be forwarded to your new local or toll-free number should your line be busy or if there is no answer after a set number of rings. This is ideal if you are not available 24 hours a day and don’t want to leave unanswered calls to a machine.
• Manual call forward - You can set a manual call forward on your phone at any time. This presents a flexible option for those who only need calls answered occasionally, or on a changing schedule.

Features & Pricing

When a PATLive receptionist answers a call to your business, they are prepared to represent your specific business. We work with you to design a script that our receptionists use to answer your calls and best serve your customers.

More information about our receptionists:

• The right people - We hire friendly people here in the United States. All of our employees must pass a series of interviews, tests, and background checks.
• Highly trained - Our receptionists must pass weeks or formal training including classroom study and practice calls. This program is administered by our own highly trained, in-house team.
• Employing a friendly and professional manner - We treat callers the same way we want to be treated. A simple "how is your day" or showing a little sympathy can go a long way on a customer service call. Our receptionists greet callers with a personal touch.

On the right side of this page, you will find a demo video and some sample scripts for reference.

Features & Pricing

While simply having a live person answer the phone makes a huge difference, we can provide additional services to ensure a successful business call. Here are some of the other things we do to make sure your customers receive the help or information they need:

• Take messages - Our receptionists take down basic information such as the callers' name, number, and best time to reach them. We then assure them that you will get back to them shortly.
• Transfer calls - If you want to give the caller the option to talk to you directly, we can transfer the call. We perform both warm and cold transfers.
• Order entry - Our receptionist can take orders from your customers right over the phone. If you have a Web site that has a simple ordering process, we can link directly to it for easy order fulfillment.
• Schedule appointments - Let us know what days and times you are available, and we will schedule an appointment on your behalf. For an extra dollar a day you can use our online appointment scheduling software. This robust software can handle all of your appointment needs.

Features & Pricing