- Why would I want a hosted phone number for my business?
When compared to regular business lines, you will prefer the cost and features of hosted phone numbers. When compared to publishing and using your cell phone number, you will appreciate the privacy and scheduling flexibility offered by a hosted phone number. There are many other reasons too; for example, you might want different phone numbers for your Web site and your print advertising so you can track usage and effectiveness of different lead generators.
- If I already have a phone number can I use it with the service?
Yes, we can accept most existing phone numbers. There may be a processing fee to port your number to our carrier.
- How much does it cost for more than one phone number?
Same service is $5.00 each.
- Do you offer discounts for bulk number orders?
Yes. Please call us so that we can quote you a price.
- How does the hosted phone number work?
You choose a local or toll-free number and then you assign it a schedule. Incoming calls are routed according to your schedule.
- How do I integrate my hosted phone number with my Web page analytics?
You can associate a URL with it. The URL is for a hidden page on your Web site. When a call comes in, HostedNumbers.com pings the URL. In this way, your Web page analytics give you a picture of call activity. This is a great way to track and compare on-line and off-line marketing efforts.
- What if I need more than just a hosted phone number?
Our hosted phone numbers can be combined with additional telephone answering services such voicemail, Internet fax accounts, and auto-attendants. As an example, a hosted number might be scheduled to ring a cell phone during normal business hours but go directly to voicemail during non-business hours. The voicemail message can then be delivered as an attachment to an email address. We can handle much more complicated scenarios too.
- What kinds of reports are available?
Summary and detailed reports are available and the data can be grouped and graphed in various ways. You can view the reports in real-time or schedule them to be run and emailed on a regular basis. We provide business intelligence about your call traffic that you won't find anywhere else.
- How does your voicemail service work?
This service can be configured in many ways. The most basic configuration is an automated greeting that directs the caller to leave a voicemail which is then sent as an attachment to your email address.
- Would I be better served by a local DID or by a toll-free number?
A local DID establishes a presence in a specific market. A toll-free number is more convenient for callers when they are located outside your specific geographic region. A local DID tells callers you do business in their community. A toll-free number tells callers you have a national presence. A local DID includes more free minutes than a toll-free number.
- What is a DID?
The simple answer is that it is a phone number designated for a specific locality. People dialing the number from outside the designated locality would be charged for a long-distance call.
- How does Advanced Caller Identification work?
This is an optional service that will provide you with the name and address of a caller when it is available. You are charged 20ยข per call but you are not charged for calls where the information was not available. The information is included in your detailed report.
- Can I keep my phone number if I discontinue service?
Phone numbers can be ported to another service provider for a processing fee. These fees may be discounted for long-term customers in good standing.
- Do you have local DIDs in my area?
We cover most areas but the only way to know is to start the signup process. The first step is to select your number, which will answer your question before you give us any information or commit to anything. You can find out without any risk at all.
